18th Birthday Heart Keepsake - Customisable - Daughter or Bestie - Floral Motif

• Customisable Printing: By default, it is one-sided print. You can choose the two-sided print option from our product page and add your own short text on the reverse side instead of the same design as the front.
• Ready to Hang: Comes with its own hanging ribbon, making it easy to display. Ribbon colour may vary, but all options are stunning!
• Printed Sparkle: The sparkle and shine are printed on and do not come from real glitter.
• Gift Box Option: Upgrade to a craft box for a perfect gift wrap, available from our product page. By default, shipped in a bubble padded envelope. We also provide a white gift box or white organza bag option that can be selected on this product page.

Specification:

• Dimensions: 7cm x 7cm
• Material: Ceramic
• Thickness: 3mm
• Durable Design: Permanent sublimation printing ensures the design remains vibrant and smooth.

Order Processing

• Most products are personalised and handmade to order.
• We aim to process your order within 1-3 working days.
• During busy periods (e.g., Christmas), processing times may be longer.
• You will be informed of any delays.

Delivery Times

• UK: 1-5 business days
• Europe: 5-10 business days
• Rest of World: 1-3 weeks

Shipping Costs

• Standard shipping: £2.99 via Royal Mail 48.
• Free delivery for orders over £35 with Royal Mail 24Hrs tracked service.

Shipping Calculation

• Shipping costs are calculated at checkout.
• The price depends on the items in your basket.
• The fixed rate for standard shipping is £2.99 but may vary based on your chosen service.

Express Shipping Options

We also provide express shipping options at checkout.

• Express Delivery: We will ship your order within 1-2 working days by 1pm via Royal Mail Special Delivery service.
• Urgent Order + Express: We will ship your order within 24 hrs by 1pm via Royal Mail Special Delivery service.

You can return orders at your own cost within 30 days of receiving them. Please include your order number.

How to Return

Contact customer services through the platform you purchased on or email us at info@denmary.co.uk.

Refunds

A refund of the original cost, minus postage, will be issued once we receive your return in resalable condition.

Exclusions

Items customised to your specifications or clearly personalised are excluded from the statutory right of cancellation and our standard return policy. These items cannot be returned even if defective.