Custom Initial Mug - Christmas Eve Hot Cocoa - Santa Hat Design

About Ceramic Coffee Mug

• Premium Quality: Made from a premium grade (AAA rated) coated ceramic.
• Double-Sided Print: The design is printed on both sides of the mug. (If you would like the image on just one side, please specify in the order notes.)
• Size: 9.5cm High x 8cm Diameter (approx.)
• Capacity: 11oz/300ml (approx.). We also offer a larger version with a capacity of 15oz.
• Dishwasher Safe: Top rack recommended. To extend the life of this mug, capable of withstanding 50 dishwasher cycles, handwash with a soft sponge or cloth is recommended, as dishwasher conditions may vary.
• Microwave Safe: Yes
• Secure Packaging: The mug will be packaged in a double-wall cardboard box to ensure it reaches you safely.
• Quality Craftsmanship: We use high-quality industrial equipment to create your gift in our own studio, right here in the UK.
• Permanent Print: Each design is printed using professional sublimation inks and heat pressed to permanently place the print on the product. It will not crack, peel, or wash away. The printed image will be clear, sharp, and colourful.

About Enamel Camping Mug

• Premium Grade: Enamel mug with a silver rim.
• Double-Sided Print: The design is printed on both sides of the mug. (If you would like the image on just one side, please specify in the order notes.)
• Capacity: 12oz/350ml (approx.)
• Great for Camping: Ideal for camping or outdoor use.
• Lightweight and Durable: Lightweight but durable construction.
• Perfect Gift: The perfect gift for any coffee lover who has everything else already.
• Secure Packaging: Packed in a white cardboard box.
• Care Instruction: Dishwasher safe, but we recommend washing by hand to best preserve the enamel coating.

Order Processing

• Most products are personalised and handmade to order.
• We aim to process your order within 1-3 working days.
• During busy periods (e.g., Christmas), processing times may be longer.
• You will be informed of any delays.

Delivery Times

• UK: 1-5 business days
• Europe: 5-10 business days
• Rest of World: 1-3 weeks

Shipping Costs

• Standard shipping: £2.99 via Royal Mail 48.
• Free delivery for orders over £35 with Royal Mail 24Hrs tracked service.

Shipping Calculation

• Shipping costs are calculated at checkout.
• The price depends on the items in your basket.
• The fixed rate for standard shipping is £2.99 but may vary based on your chosen service.

Express Shipping Options

We also provide express shipping options at checkout.

• Express Delivery: We will ship your order within 1-2 working days by 1pm via Royal Mail Special Delivery service.
• Urgent Order + Express: We will ship your order within 24 hrs by 1pm via Royal Mail Special Delivery service.

You can return orders at your own cost within 30 days of receiving them. Please include your order number.

How to Return

Contact customer services through the platform you purchased on or email us at info@denmary.co.uk.

Refunds

A refund of the original cost, minus postage, will be issued once we receive your return in resalable condition.

Exclusions

Items customised to your specifications or clearly personalised are excluded from the statutory right of cancellation and our standard return policy. These items cannot be returned even if defective.